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Online sellers
A sale is the pinnacle activity
involved in selling products or services in return for money or other
compensation. It is an act of completion of a commercial activity.[1]
The "deal is closed", means the customer has consented to the proposed product
or service by making full or partial payment (as in case of installments) to the
seller.[citation needed]
A sale is completed by the seller, the owner of the goods. It starts with
consent (or agreement) to an acquisition or appropriation or request followed by
the passing of title (property or ownership) in the item and the application and
due settlement of a price, the obligation for which arises due to the seller's
requirement to pass ownership, being a price the seller is happy to part with
ownership of or any claim upon the item. The purchaser, though a party to the
sale, does not execute the sale, only the seller does that. To be precise the
sale completes prior to the payment and gives rise to the obligation of payment.
If the seller completes the first two above stages (consent and passing
ownership) of the sale prior to settlement of the price the sale is still valid
and gives rise to an obligation to pay.
Sales techniques
The sale can be made through:[2]
Direct sales, involving person to person contact
Buying Facilitation Method
Pro forma sales
Agency-based
Sales agents (real estate, manufacturing)
Sales outsourcing through direct branded representation
Transaction sales
Consultative sales
Complex sales
Consignment
Telemarketing or telesales
Retail or consumer
Door-to-door or traveling salesman
Request for proposal – An invitation for suppliers, through a bidding process,
to submit a proposal on a specific product or service. An RFP is usually part of
a complex sales process, also known as enterprise sales.
Business-to-business – Business-to-business sales are much more relationship
based owing to the lack of emotional attachment to the products in question.
Industrial/Professional Sales is selling from one business to another
Electronic
Web – Business-to-business and business-to-consumer
Electronic Data Interchange (EDI) – A set of standard for structuring
information to be electronically exchanged between and within businesses
Indirect, human-mediated but with indirect contact
Mail-order
Sales Methods:
Selling technique
SPIN Selling
Consultative selling
Solution selling
Strategic Selling
Sales Negotiation
Reverse Selling
Paint-the-Picture
Sales agents
Agents in the sales process can be defined as representing either side of the
sales process for example:
Sales broker or Seller agency or seller agent
This is a traditional role where the salesman represents a person or company on
the selling end of the deal.[3]
Buyers broker or Buyer brokerage
This is where the salesman represents the consumer making the purchase. This is
most often applied in large transactions.
Disclosed dual agent
This is where the salesman represents both parties in the sale and acts as a
mediator for the transaction. The role of the salesman here is to over see that
both parties receive an honest and fair deal, and is responsible to both.
Transaction broker
This is where the salesperson doesn't represent either party, but handles the
transaction only. This is where the seller owes no responsibility to either
party getting a fair or honest deal, just that all of the papers are handled
properly.
Sales Outsourcing
This is direct branded representation where the sales reps are recruited, hired,
and managed by an external entity but hold quotas, represent themselves as the
brand of the client, and report all activities (through their own sales
management channels) back to the client. It is akin to a virtual extension of a
sales force. (see Sales Outsourcing entry)
Sales Managers
It is the goal of a qualified and talented sales manager to implement various
sales strategies and management techniques in order to facilitate improved
profits and increased sales volume. They are also responsible for coordinating
the sales and marketing department as well as oversight concerning the fair and
honest execution of the sales process by his agents.[4]
Salesmen
The primary function of professional sales is to generate and close leads,
educate prospects, fill needs and satisfy wants of consumers appropriately, and
therefore turn prospective customers into actual ones. The successful
questioning to understand a customer's goal and requirements relevant to the
product, the further creation of a valuable solution by communicating the
necessary information that encourages a buyer to achieve their goal at an
economic cost is the responsibility of the salesperson or the sales engine (e.g.
internet, vending machine etc). A good salesman should never miss sell or over
evaluate the customers requirements. A great salesman will never UNDER evaluate
or under sell his
customer, he allow the customer to make the decision he never pre-qualify a
sales lead.
The sales and marketing relationship
Marketing and sales are very different, but have the same goal. Marketing
improves the selling environment and plays a very important role in sales. If
the marketing department generates a potential customers list, it can be
beneficial for sales. The marketing department's goal is increase the number of
interactions between potential customers and the sales team using promotional
techniques such as advertising, sales promotion, publicity, and public
relations, creating new sales channels, or creating new products (new product
development), among other things. In most large corporations, the marketing
department is structured in a similar fashion to the sales department[citation
needed] and the managers of these teams must coordinate efforts in order to
drive profits and business success. For example, an "inbound" focused campaign
seeks to drive more customers "through the door" giving the sales department a
better chance of selling their product to the consumer. A good marketing program
would address any potential downsides as well. The Sales department's goal would
be to improve the interaction between the customer and the sales facility or
mechanism (example, web site) and/or salesperson. Sales management would break
down the selling process and then increase the effectiveness of the discreet
processes as well as the interaction between processes. For example, in many
out-bound sales environments, the typical process is out bound calling, the
sales pitch, handling objections, opportunity identification, and the close.
Each step of the process has sales-related issues, skills, and training needs as
well as marketing solutions to improve each discrete step, as well as the whole
process.
One further common complication of marketing involves the inability to measure
results for a great deal of marketing initiatives. In essence, many marketing
and advertising executives often lose sight of the objective of
sales/revenue/profit, as they focus on establishing a creative/innovative
program, without concern for the top or bottom lines. Such is a fundamental
pitfall of marketing for marketing's sake.
Marketing potentially negates need for sales
Some sales authors and consultants contend that an expertly planned and executed
marketing strategy may negate the need for outside sales entirely. They suggest
that by effectively bringing more customers "through the door" and enticing them
to contact you, sales organizations can dramatically improve their results,
efficiency, profitability, and allow salespeople to provide a drastically higher
level of customer service and satisfaction, instead of spending the majority of
their working hours searching for someone to sell to. [5]
While this theory is present in a few marketing consulting companies the
practical and realistic application of this principle has not been widely proven
in the market and sales forces worldwide continue to be responsible for
developing business as well as closing it.
Some marketing consulting firms postulate that each selling opportunity at each
enterprise lies on a continuum of numbers of people involved, necessary degree
of face-to-face interaction, overhead, and through-put time, to name a few
dimensions. The number of people involved in actual face-to-face selling at,
say, a clothing store is probably vastly different than at an on-line
book-seller.
Sales and marketing alignment and integration
Another key area of conversation that has arisen is the need for alignment and
integration between corporate sales and marketing functions. According to a
report from the Chief Marketing Officer (CMO) Council, only 40 percent of
companies have formal programs, systems or processes in place to align and
integration between the two critical functions. Traditionally, these two
functions, as referenced above, has been largely segmented and left in siloed
areas of tactical responsibility. In Glen Petersen’s book, “The Profit
Maximization Paradox,” the changes in the competitive landscape between the
1950s and today are so dramatic that the complexity of choice, price and
opportunities for the customer forced this seemingly simple and integrated
relationship between sales and marketing to change forever. Petersen goes on to
highlight that salespeople are spending approximately 40 percent of their time
preparing customer-facing deliverables while leveraging less than 50 percent of
the materials created by marketing, adding to the perception that marketing is
out of touch with the customer, and sales is resistant to messaging and
strategy. Organizations like The Coalition to Leverage and Optimize Sales
Effectiveness (CLOSE) "CLOSE". have emerged as a facilitator to mend the
relationship between sales and marketing.
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